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Come for the Adventure, Stay Forever!

The world’s coolest career opportunities are now available at Mad Monkey! If Asia has been calling you, and you wanna stay for a while, apply! Mad Monkey Customer Experience Managers get to experience the best of all the worlds: a ton of fun, new friendships, exciting trips, and adventures, building Asia’s leading socially responsible hospitality brand and creating memories that will last you and those around you a lifetime! Swap your 9-5 for the views, sun, sea and vibes!

Role Description?

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Any and Every location where Mad Monkey is present. Currently open in Cambodia, Indonesia, and The Philippines, but expanding the list of locations fast.

How do I apply?

Record a kick-ass Tik Tok video telling us why you’d be the best Mad Monkey Customer Experience Manager and upload it to your Tik Tok with a #madmonkeydreamteam and tag @madmonkeyhostels

If you’re shortlisted, we’ll let you know in comments!

If you don’t have Tik Tok (wait, what?), or have questions, reach out to [email protected]

We can’t wait to meet you!!

Role Description

The Customer Experience Manager position is vital to the success of the business, as our core customer promise is offering a memorable customer experience. The main focus is to implement an engaging and sustainable events and experience program in all our locations, which can be continued even without the Customer Experience Manager, to ensure the best possible experience for our customers. Additionally, a big part of the role is to ensure our Customer Experience Reps are properly trained and inducted into the business, so that they represent our values and communicate our brand in a way which is true to our company values.

This will be done through continuous management of the Customer Experience Reps at the different locations, via job training, spot checks, review monitoring, and personal mentoring, as well as the hiring and evaluation process of these individuals.

Reports to: Regional Customer Experience Manager

The Role: Responsible for the entire experience of the hostel (details will be available during the application rpocess)

Customer Experience Oversight – Ensuring that all customers have an incredible, memorable, socially engaging stay at Mad Monkey. 

Service Oversight – Work with the service and bar team to ensure outstanding customer service.

Tours Oversight – Attend Mad Monkey Tours, outdoor events and ensure guests are in a safe environment for the duration. 

Facilities Oversight – Responsible for maintenance and use of all customer engaging facilities. 

On-site Health & Safety Representative  – Be responsible for on-site health and safety checks, controlling overall health and safety compliance and supporting the management team with carrying out health and safety administration.

Event and Activity Responsibilities – Assure that events are prepared and executed. Create special events/parties on appropriate holidays while coordinating with marketing.  

About the Author

Mad Monkey is Southeast Asia’s leading hostel operator — born in Cambodia with more properties in Thailand, Indonesia, Australia, Laos, and the Philippines. We pride ourselves in creating meaningful and sustainable travel experiences for our guests, whilst promoting socially responsible tourism.