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Mad Monkey is a leading socially responsible hostel company, currently operating in Cambodia, Philippines, Thailand, Indonesia & Australia.
 
With ambitious plans to further expand our global operations, we aim to be the leading socially responsible hostel company by number of beds worldwide by 2025. 

We are searching for the person with a shared passion and vision for developing a global leader in socially responsible travel and tourism that positively leads our industry to a more sustainable and responsible future. 

This position will directly report to Regional Customer Experience Manager

BASED LOCATION: Phnom Penh

The Role: 

20%Bar Events Management  – Customer side of the bar, ensuring that all guests are having a great time, driving experience participation without making it enforced fun.   You will be responsible for delivering a monthly events schedule of fun events and activities for our customers in the evenings. 

20% -– Communicating with and listening to guests – The Mad Monkey is a socially responsible company that delivers value to its local community, you will be required to engage in our CSR activities and with our CSR partners and to generate awareness and interest in the work we are doing within our customer base. You will be responsible for communicating our core values and engaging in our social mission.

20% – Ensuring the safety, wellbeing & delight of our customers – You will be responsible for ensuring that we provide a safe environment for our customers, including providing a safe and comfortable venue for women.  You will be responsible for solving or escalating any customer issues to resolve all customer problems, and generally providing levels of service more akin to a five-star hotel than a backpackers hostel. You must genuinely care about the quality of the customer experience. 

20% – Consultative Customer Selling – Matching relevant products and services to the customers requirements without having to resort to a hard sell.  Advising customers on how they may get the most from their Cambodian trip, promoting tours and activities that our customers may be interested in. 

20 % Customer Service – You will genuinely care about customer service quality and the quality of our customers experience, it will be in the forefront of everything you do.  You will understand that you cannot deliver on this whilst drunk and must be able to separate work from your own personal time whilst maintaining a healthy life / work balance.

Requirement:

  • Cambodian nationality 
  • Degree in hospitality or 2 years working experience within the hospitality sector, or both, bar management experience would be a big plus. 
  • Previous events or bar events experience 
  • Formal customer service training 
  • Understands the benefits of living and working with a different culture
  • Appreciative of the cultural experience and working with local Cambodian team members 
  • Relevant responsibility training associated with the selling of alcohol and bar work. 

HOW TO APPLY:

Send us your CV and Cover Letter explaining why you are the best fit for our company and the job role. Please also indicate the location you wish to apply for Mad Monkey Cambodia. 

HR Department: Sakhena Pen (Regional HR Manager)
E-mail: [email protected] 

About the Author

Mad Monkey is Southeast Asia’s leading hostel operator — born in Cambodia with more properties in Thailand, Indonesia, Australia, Laos, and the Philippines. We pride ourselves in creating meaningful and sustainable travel experiences for our guests, whilst promoting socially responsible tourism.